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01 · UniCredit · Internal workflow

Signature Proof Automation Support

A four-stage automation that prepares signature-verification cases and gives the team more time for the checks that need human judgement.

Confidential project - details shown are intentionally non-sensitive.

A desk with documents and a laptop representing an internal workflow project.

Focus

Process automationPaymentsOperations

Status

Internal

The problem

One case was really several small jobs.

A signature-verification case moves through contract retrieval, processing-status checks, customer and account data, and finally signature and eligibility checks. None of these steps is especially large on its own, but repeating the full sequence across roughly 40–50 daily cases takes time and makes consistency harder.

The useful question was not how to automate a final banking decision. It was how to prepare each case cleanly so that a colleague could spend attention on the part that actually requires judgement.

What I built

A four-stage preparation workflow.

I mapped the process from the incoming case to the final review and built an internal tool around those four stages. It retrieves the relevant material, checks the processing state, brings the required customer and account information together, and prepares the signature and eligibility checks for review.

A batch of around 20 cases can now be preprocessed in roughly 10 minutes. The same preparation would take about 100 minutes by hand. The goal is simple: remove repetitive handling without hiding the result from the person responsible for the case.

What followed

The same approach also opened up work that was previously impractical.

In a separate internal workflow, I built a way to retrieve and evaluate transaction-level information for roughly 80,000 SWIFT records. A complete review at that scale was not realistic as a manual task; structuring it programmatically made the analysis possible.

Both tools contain sensitive internal logic and banking data, so I cannot simply publish screenshots or code. I am preparing a safe public version with synthetic examples that shows the thinking and workflow without exposing confidential information.